Insights

Field notes from the wild.

Patterns I keep seeing in service businesses and post-launch SaaS. What is happening, why it matters, and one thing to actually do about it. Written by Kirill, updated as the patterns appear. See what I do →

2026-04-07

No Written Rules Means Your Best Person Becomes the Bottleneck

This week, across MSP, property management, bookkeeping, and consulting threads, the same complaint appeared in different words. A property management operator described their first six months as "utter chaos every day"...